We currently ship within the United Kingdom only. At this time, we do not offer international shipping.

All orders are processed within 1–3 business days.
Once dispatched, delivery usually takes 2–5 business days.
You’ll receive a confirmation email with tracking details as soon as your parcel is on its way.

We offer free shipping on all UK orders, no minimum spend required.

Yes, of course. Once your order has been shipped, we’ll send you an email with your tracking number. You can then follow your delivery in real time through our Track Your Order page.

You can request a cancellation or change within 24 hours of placing your order by filling our contact form or emailing us at info@hollowby.com
After that, your order may already be processed or dispatched, but you can still return it once it arrives (see our refund Policy).

If your item arrives damaged or faulty, please contact us or email us at info@hollowby.com
within 30 days of delivery with your order number and clear photos of the issue.
We’ll arrange a replacement or full refund, and we’ll cover all return postage costs.

If you change your mind about your purchase, you have 30 days from the day after delivery to let us know and to send the item back in its original condition and packaging.
For more details, please see our Refund Policy.

Simply email info@hollowby.com with your order number and the reason for return.
We’ll guide you through the process and provide the correct return address.
Please ensure your return is securely packaged and tracked.

We don’t offer direct exchanges. If you’d like a different product, please return your original order for a refund and place a new order through our website.

Our customer service team is always happy to help. You can reach us at contact or:
Email: info@hollowby.com
Phone: +447588911386
Address: 1 Whitehall, London, United Kingdom
We aim to reply to all enquiries within 24 hours (Monday-Friday).